{"ai_pass_count":4,"analysis_step_count":9,"confidence":0.7020164281129837,"created_at":"2026-08-15T13:47:29.780178+00:00","id":230970,"node_number":"683211","processing_time":2.650881290435791,"recent_steps":["net.store_session","net.llm_structured_analysis","net.rules_detect","net.context_window","crawler.extract_candidates"],"recording_id":242775,"text":"I'm just on hold with someone. I'd call someone from my brother. He called them earlier to try to figure out what time his order is going to be here, but he has a short temper. So he had to get me to call because I can speak to people without getting upset and swearing at them or commenting on their fact that they don't speak English very well and they hung up on them. They do it all the time and he doesn't get that. If you don't speak to these people, politely they have no obligation to stay on the phone with you. No matter how frustrated and upset you are, you've got to keep the cool head or they can hang up on you and then you've got to be back in a 30-minute queue again, wait on your service. No, Gray, it's because of the way our link is configured right now. Sometimes some of the students won't get through and other times most of them will, but it's got to do with packets and stuff, whether the box threshold picks up."}